Privacy, Shipping and Warranty Policies For Our Handmade Ceramic Cat Drinking Fountains

Privacy Policy

At no time and in no way is any customer information shared with any other entity: individual or business. We despise spam and will never contact any customer for any reason other than to respond to an inquiry or to notify you that your product has shipped. If you have opted to receive our emails or newsletter you can easily opt-out at any time via a clear link on both those. Our payment gateway is Paypal – among the most trusted payment methods on the planet. You can browse and shop our site in complete confidence.

Shipping Policy

We  ship in 1-3 business days via USPS parcel post or Priority after receipt of payment. Orders with a copper cat tap may ship in 3-5 business days but usually ship the next business day.  If you require a signature for delivery of your package please include this in your note to seller at checkout.  For expedited shipping please  contact us for a quote at [email protected]

Hawaii customers please note that the shipping charges are for Parcel Post which goes by boat from CA to HI and can take anywhere from two to three weeks or longer especially during the the Holidays.  If you wish to upgrade to a faster service please contact us for a quote.

FOR INTERNATIONAL CUSTOMERS other than Canada please contact us for a quote. Customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery  are not included in the shipping fees and would be at the discretion of your country’s tax regulations.  You may also need a transformer (not just a converter or adapter); our fountains are made for US voltage, 4W power, 110-120V/60Hz Volt/Freq. We can install a European pump, 220 – 240 V, 50 Hz, 5 in most fountains. The cost for this is $20.

Return Policy

If for whatever reason your fountain doesn’t work out for you (or your cat) it can be returned within one month of receipt for a refund of the price of the fountain minus shipping. Please contact us before returning your fountain for instructions on how to do this. If you want to try the fountain longer than one month before deciding to return it let us know. See this link on how to entice your cat to use the fountain. If the returned fountain requires cleaning or other work an appropriate fee will be deducted from the refund.

If your fountain does not perform properly we will refund you in full including shipping both ways but be sure to contact us first. In almost every case when a fountain appears not to function properly it is due to user error and is easily resolved. If your fountain arrives damaged in shipping,  please keep the box as is with the wrapping and fountain in it and let us know right away. We will contact our shipper to inspect the damage and issue you a full refund.

Canceled orders

We reserve the right to cancel any transaction at our discretion prior to shipping in which case a full refund will be issued. Every customer has the same right in which case the refund will be automatically issued.

Warranties

Fountain Warranty Policy

We guarantee our fountains to be free of defect in materials and workmanship. If a defect is evident on receiving the fountain or occurs that was not caused by handling, environmental conditions or general accident we will replace or repair the fountain at our expense.  Not covered are damages caused by dropping or banging or any form of mishandling, breakage due to being filled with too hot and or too cold water or from being left out of doors during winter. With proper care the fountain should last a lifetime.

Pump Warranty Policy

If the pump ceases to function within one year of purchase we will replace it. Not covered in this warranty are damage from electrical outages, if the pump is left running with no water, if it is not cleaned regularly, including the removing of the impeller and cleaning inside the impeller well housing or if high mineral content in the water wears the impeller. If you have high mineral content please use bottled water if you can, or put the impeller in a solution of 1 tbs. salt to 1 cup white vinegar and put the solution in the impeller well for a half hour once a month. With regular care the pump should last many years.